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Dedicated Toll Free Service

  1. General

    Dedicated Toll Free (TF) service permits Business Customers, with substantial toll free call volume, to receive inbound calls from diverse service areas. Dedicated Toll Free service is distinguished from other services by the existence of a dedicated, special access connection from the Customer’s premises to the Company’s Point of Presence (POP). The dedicated facility would at a minimum be an Integrated DS-1 that provides a digital connection to the Customer. The Rates and Charges as detailed in Section 3 are provided for On-Net facilities only. Off-Net facility pricing will be provided on a case-by-case basis.
  2. Terms and Conditions

    Minimum Service Period:
    The minimum service period for Dedicated TF service is one year except where special construction is requested and in which case the minimum period may be longer. Special construction agreements require minimum commitment periods and are defined via contractual agreements.

    Minimum Facility Requirements:

    The Dedicated TF minutes will be carried on an Integrated DS-1 facility. An Integrated DS-1 facility allows a Customer to access multiple Company Services on the same facility. These facility arrangements are normally at minimum one-year commitments and are billed in advance of service and reflect the rates in effect as of the date of the invoice. The non-recurring and monthly recurring charges for the dedicated access facility are in addition to the usage rates detailed below for the dedicated TF product.

    Facility Ordering:
    In order to prevent interference or impairment of this service and any other service provided on the facility, the Customer must order an adequate number of access paths to handle the expected demand. The Customer should consider the following items when ordering the facility: (1) total call volume, (2) average call duration, (3) time-of-day sensitivity, and (4) busy hour volume.

    Early Termination Charges:
    If service is disconnected prior to the expiration of the term, early termination charges will apply for both the dedicated facility and dedicated TF usage.
    1. Early Termination of the dedicated facility:
      Customers who terminate service prior to the end of the service term as selected will be liable for the cancellation charge associated with all costs, fees and expenses incurred in connection with the dedicated facility and shall be calculated as follows:
      1. All charges waived by the Company to establish the dedicated facility to Customer, plus
      2. Any disconnection, early cancellation or termination charges reasonably incurred and paid to third parties by Company on behalf of Customer, plus
      3. all Monthly Recurring Charges associated with the dedicated facility for the unexpired balance of the current term.
    2. Early Termination of usage charges:
      Customers who terminate service prior to the end of the service term as selected by Customer will be liable for a cancellation charge which shall be calculated as follows: Cox shall re-rate Customer’s usage for services provided up to the date of termination by charging Customer the difference between the monthly rate for the service term selected by Customer and the rate for service applicable to the longest term plan for service the Customer could have satisfied prior to discontinuance and multiplying this difference by the number of minutes of service actually provided to Customer. All per-minute charges for each month shall be at the per-minute charge based on rate associated with Customer’s highest MOU for the month. Cox bills in six-second increments and rounds up to the nearest six-second increment. If this Call Plan is terminated prior to the expiration of the selected term, or Customer fails to meet all of the conditions set forth in this tariff, Cox may, at its option: (i) re-rate Customer's usage as provided in this Section or (ii) charge Customer the standard rates for service under this tariff up to the date of termination, which ever is greater.

    Customer Requirements:
    The Business Customer must select Cox as its Local and Toll Free service provider.

  1. Rates and Charges
    1. Dedicated DS-1 Facility Charge:
      Dedicated DS-1 Facility Charges are billed monthly in advance. Term and volume discounts may apply
      DS-1 Facility Charge Monthly Recurring Charge Non-Recurring Charge
      (per facility) (per facility)
      Dedicated DS-1 Facility Charge $300.00 $250.00

    2. Dedicated TF Usage Charges:
      Usage charges are billed monthly in arrears. The usage rates charged to a Customer will be the rates in effect on the day the call was placed. Domestic calls are billed in 6-second increments with a 6-second minimum. call was placed.  Domestic calls are billed in 6-second increments with a 6-second minimum.
      • Rate per minute $.10
    3. Charges for Dialed Number Identification Service (DNIS)
      DNIS permits dedicated Customers with multiple Toll Free numbers that terminate on the same facilities the ability to determine which toll-free number the caller dialed when receiving toll-free calls. Identification is achieved through out-pulsed digits from the Company network to the Customer's facilities. Customers will furnish the Company with the digits desired for each toll-free number. The Change Charge will apply to any reconfiguration of out-pulsed digits, to the cancellation of this feature, or to the cancellation of the Toll Free service number with which the feature has been associated.
      • Non-Recurring Charge: $35.00 per toll free number
      • Monthly Recurring Charge: $  0.00 per toll free number
      • Change Charge: $15.00 per change
    4. Charge for Real Time ANI Delivery
      This feature enables the Customer to have calls to a Company toll-free service number forwarded to their location with the callers ANI (ten digit billing telephone number) as part of the call setup.  Customers must have their own equipment for reading ANI digits passed on from the Company network.  Full 10-digit ANI is provided whenever passed on from the originating Local Exchange Carrier. ANI is sent via in-band signaling.
      • Non-Recurring Charge: $35.00 per tollfree number
      • Monthly Recurring Charge: $  0.00 per toll free number
      • Change Charge: $15.00 per change
  2. Optional Call Plan
    1. Cox Dedicated TF Solutions III

      Cox Dedicated TF Solutions III is a one-, two- or three-year term dedicated Toll Free call plan. The plan covers the 48 contiguous states, Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, Northern Marianas Islands, and American Samoa. Calls are billed in 6-second increments with a 6-second minimum, except for calls that originate and terminate in California, where an 18 second minimum applies. The monthly per minute rate may vary and will be determined based on the cumulative number of minutes of interstate, extended domestic, and intrastate service used each month. Calls from Canada will be assessed at the rate of $.08 per minute.

      If the plan is terminated prior to the expiration of the selected term, or if a Customer fails to meet all of the conditions set forth above, Cox may re-rate all of the Customer’s long distance usage provided during the term of the plan at the default rate of $.10 per minute.

      Calls will be assessed the following per-minute rate based on cumulative MOUs and term selected:

Minutes-Of-Use 1 Year 2 Year 3 Year
0-249 $0.058 $0.053 $0.049
250-499 $0.056 $0.052 $0.048
500-999 $0.054 $0.051 $0.048
1,000-2,499 $0.052 $0.050 $0.047
2,500-4,999 $0.048 $0.046 $0.043
5,000-9,999 $0.039 $0.037 $0.035
10,000-49,999 $0.037 $0.034 $0.032
50,000-99,999 $0.035 $0.032 $0.030
100,000+ $0.034 $0.031 $0.029