March 18, 2003
Cox Business CALL CENTER EXPANDS IN NEW ENGLAND

Providing Technical Support to Business Clients Around the Country

Cranston, RI - Cox Business in New England, a commercial affiliate of Cox Communications, will be home to a National Support Center providing technical assistance to Cox business clients in nineteen markets.
On March 31, 2003, the Cox National Support Center will debut, making New England the hub for trouble-shooting and technical assistance for commercial customers during non-standard business hours, holidays and during peak calling times. Initially twelve new jobs will be added in Rhode Island to launch the center. In total, the staff, trained in all aspects of commercial data, cable and telephony trouble-shooting, will number approximately 20. The center's personnel will complement and work closely with the local customer care operations based in each Cox Business market located in areas such as California, Virginia, Louisiana and Arizona.

Housed initially in Warwick, RI, the center will be permanently located at the Cox Communications New England Customer Care headquarters in West Warwick as of May 2003.

Bob Hattori, vice president of operations support, said, "While Cox has always offered around-the-clock customer care for commercial clients, the National Support Center concept ensures another level of sophistication and expertise for our customers under most any circumstance. Customer care personnel skilled in commercial high speed data, cable and telephony troubleshooting will assist customers calling in the middle of the night, on the Fourth of July or during a natural disaster when more intense customer service may need to be deployed. The National Center will in no way replace our local agents who provide customer support in each Cox market."

Mark Scott, vice president of Cox Business, said, "The National Support Center will give Cox Business in every market a powerful new tool for problem resolution regardless of the hour or day. Additionally, it lends added resources and another level of stability in times of crisis such as weather related outages. Cox New England is thrilled to have been selected to launch and staff the center."

The National Support Center approach allows Cox Business markets from New England to California to benefit from pooled resources that can be tapped as needed.

"Cox prides itself in inventing new ways to differentiate the company from our competitors, particularly in the area of customer service. This multi-layered customer care approach will ultimately enhance client satisfaction," Mark Scott concluded.

Cox Business, LLC is an affiliate of Atlanta-based Cox Communications, Inc., a Fortune 500 company and the nation's fourth largest cable broadband communications company. A full-service, facilities-based provider of telecommunications solutions, Cox Business Services serves home offices; small, medium and large-sized businesses; school districts; and hospitality, government and military properties in cities across the nation. Cox offers high-speed Internet services; switched voice services and long-distance; and dedicated voice, data and video transport services. More information about Cox can be accessed on the Internet at www.coxbusiness.com.