About Cox PIN
Cox is committed to protecting your privacy. Recently,
the Federal Communications Commission issued new
rules to telephone companies on the handling of
telephone calling records and other customer sensitive
information. In accordance with this order, Cox’s
procedure will further protect your privacy.
Recently, the use of ”pretexting” has increased.
Pretexting is the act of posing as a customer or other
authorized person, for the purpose of obtaining
telephone records or other sensitive account
information.
To help protect your telephone calling records and
other vital information, Cox has created a four-digit
Private Identification Number (PIN) exclusively for
your use. This PIN will be requested during any of the
following transactions:
- Telephone calling records
- Changes to billing address
- Changes to authorized account users
If you already use a Cox PIN for other Cox services,
you will continue to use the same PIN if it meets Cox’s
security guidelines. If your existing PIN does not meet
these guidelines, you will be assigned a new, random
PIN to access your telephone calling records and
other account services. Anytime your PIN or other
customer sensitive information is changed, Cox will
notify you.
The PIN can be
found on your current billing statement and will
be required for use beginning December 8, 2007.
CHANGING YOUR COX PIN ONLINE: If you
determine that your PIN must change, please follow
these registration steps:
- Visit www.coxbusiness.com and select the
My Account link.
- Login to your My Account profile and click on
the ‘Manage Cox PIN’ link nested within the Profile
Administration menu option. (If you do not have
an active My Account profile, you must register
online in a few quick and easy steps prior to
managing your PIN.)
- If you would like to change your previously
assigned Cox PIN, you may change it at any time.
- Establish a personalized ‘Question/Answer’
should you forget your Cox PIN.
- Establish a preferred method of communication
(USPS mail or E-mail) to notify you of changes
made to your customer sensitive information.
For more information regarding your telephone
changes please contact
Cox Customer Care.
