Singing Hills is a 103-room golf resort located just outside of San Diego. Its guests were requesting cable channels, in-room entertainment and high-speed data services, but the resort was relying on an antenna and satellite dish, and its location made these services cost-prohibitive. In addition, Singing Hills was using a dial-up service from one vendor, and working with a different one for local and long distance phone service. The goal was to upgrade voice, video and data services and streamline the number of vendors providing these services.

Singing Hills partnered with Cox Business because its network could handle all the resort's entertainment and communications needs at the best price. Plus, its reliability and attention to customer service was a good fit for a resort that caters to its customers.

Cox Business created a solution that included cable services and Video On Demand, which allowed Singing Hills to expand its in-room television services. The network also included Internet, local, long distance and toll-free telephone services. This allowed Singing Hills to take advantage of the low rates offered by Cox Business' bundled packages.

Increased guest satisfaction was one of the many benefits of the new communications services provided by Cox Business. "Guests can check e-mail in the rooms, kids can play games on the television and they get the movies and cable channels they expect, without extra work on the part of our staff," said Front Office Manager Michaelene Mansour. "If we weren't able to offer these services, our occupancy would be adversely affected."

Mansour was also pleased with the fast, friendly service, even in off-peak hours. Tibbitts agreed. "The technicians who come here are hands-down better than anyone we've worked with before," he said.

In addition, having one vendor for all communications needs simplified the time-consuming task of managing vendors. "While their bundle is a good value, we've found the attitude about our needs to be the most valuable aspect of working with Cox Business Services," said Tibbitts. "They respond quickly and when there's an issue with no obvious solution, they come up with creative solutions. That helps us run a better resort."